FAQ

Is my payment secure?

Yes. We use SSL (secure socket layer) technology to protect your information and ensure your online donation is secure. Our online donation system is managed by Stripe and you can see more information about them here.

Can I pay with PayPal?

We do not use Paypal. Although a trusted way of donating, they have a number of extra charges in comparison to our current financial system Stripe. To ensure that more of your donation goes towards providing medical treatment to refugee children from Syria, we therefore made the decision not to use Paypal.

What currency is my donation in?

Your donation will be taken out in US Dollars.

I'm having problem in donating. What do I do?

Firstly make sure that you are submitting all the information needed. If you don't have a postcode in your country you may need to make one up. If you're still having problems, it may be an issue with your bank so we suggest contacting them. If all else fails, please contact us at [email protected].

Do I get a receipt?

Yes. As soon as your donation has been processed you'll get an automatic email confirming your donation.