Casework Coordinator

CONTRACT: Full time position, one year renewable
DEADLINE: Sunday, January 28

Job description

The Casework Coordinator is responsible for the Casework team at INARA. He/she will lead and influence casework practice across a team of caseworkers which directly supports injured and wounded refugee children through effective case management allocation, team and individual casework supervision and collaborative work with other organizations in Lebanon. 


The Casework Coordinator will head the Casework section at INARA. He/she will manage and coordinate a team of caseworkers through effective group supervision, leadership and individual casework coaching and give feedback in order to deliver accountable and collaborative casework.

  • Leading in the development and implementation of new projects, with support from the Country Manager
  • Creating and updating all case management documents with buy in from the Casework Team
  • Reporting on the progress of cases and other types of reporting and to ensure that all reports, data and accountability is delivered within timeframes
  • Responsible for the development, implementation and monitoring of case management plans for the program
  • Assisting the Country Manager in evaluating the impact of INARA’s program
  • Contribute to policy and strategy development which supports the organization’s goals and objectives
  • Ensure that Child Protection principles are followed throughout all steps of casework
  • Participate in relevant internal and external meetings
  • There may be times that the Casework Coordinator is required to take on additional tasks as and when they arise. The position holder must be flexible.

Case management

  • Identifying and receiving case referrals through engaging with existing or new referral networks both in and outside Beirut
  • Working to connect vetted cases with the appropriate medical provider and/or humanitarian organization, organizing logistical support and residential care as appropriate
  • Responsible for the ongoing management of the case including: accompanying beneficiaries to medical appointments, organizing follow ups and general liaison with medical providers and/or humanitarian organizations
  • Responsible for maintaining contact with the beneficiary, ensuring support from case beginning to end. This includes establishing if there are any further needs which need to be addresse
  • Assisting with maintaining and creating a network of referral organizations and partnerships whilst boosting awareness or/and credibility for INARA
  • Oversee waiting list and allocate cases within the team.


  • Responsible for updating the case file, case database, expenses incurred and any other administrative tasks on a timely and ongoing basis
  • The Casework Coordinator must work with the Fundraising and Finance Manager and Communications Manager for tasks which require collaborative working.


  • Reports to the Country Manager on a regular basis through weekly catch ups
  • Requests approval for all payments from the Country Manager.

Working environment

  • Located in Beirut, the working environment will be a combination of both field and office based work
  • There may be times when the position holder is required to work on the weekends or evenings and undertake other duties which are broadly in line with the above.



  • Bachelor’s Degree, preferably in the field of social work, medical or child related areas
  • Minimum three years of relevant experience working in the humanitarian sector in Lebanon or elsewhere in the Middle East
  • Minimum one year experience of direct line management of staff
  • Fluency in spoken Arabic and English, French is an asset
  • Cultural sensitivity and adaptability to different environments
  • Experience working frontline with vulnerable people in Lebanon or elsewhere in the Middle East
  • Strong interpersonal, written and oral communication skills with an ability to communicate to a wide range of actors
  • A demonstrable understanding of the current socio-political context and refugee crises in Lebanon and Syria
  • Experience of financial management and a familiarity with administrative systems, including Microsoft Office
  • Ability to multitask and strong organizational skills.


  • Experience working with vulnerable children who have medical needs and corresponding knowledge of the principles and practices required when working with these children
  • A demonstrable understanding of medical issues which arise out conflict situations
  • Existing relationships within appropriate humanitarian organizations and/or medical providers


  • Ability to work within INARA’s guiding principles.

How to apply

Please send your CV and cover letter stating how you meeting the job description to [email protected]. Both CV and cover letter should display your full name. In the the email subject, please state 'INARA Casework Coordinator application'.