We get a lot of emails from people who want to help INARA in our mission to help injured refugee children by providing them with much-needed medical treatment. Here are some frequently asked questions that we get, which might help you if you have any questions about us. If any questions aren't answered below please do contact us on [email protected].

Zeinab refugee Syria Arwa Damon INARA CNN

Q. I am having trouble donating. Why is this?

We find that a small number of people do have problems donating. Firstly, make sure that you are submitting all the information needed. If you’re still having problems, we recommend you try using another browser (for example, Google Chrome or Mozilla Firefox) and see if it works then. If not, please get in touch with our Fundraising & Finance Officer, Romy, at [email protected].

Q. Do you have a way for me to pay on Paypal?

We do not use Paypal. Although a trusted way of donating, they have a number of extra charges in comparison to our current financial system Stripe. To ensure that more of your donation goes towards providing medical treatment to refugee children from Syria, we therefore made the decision not to use Paypal.

You can still donate online on our donation pages.

Q. I would like to send gifts to the children. How can I do this?

We cannot accept gifts. Because we operate in Lebanon, we would have to pay a charge to collect all items posted to us. We want to focus our funds on providing these children with the medical treatment they so desperately need. The best way you can help is by donating and giving these children the gift of health.

Q. I would like to organize a fundraiser for you. What should I do next?

That’s amazing, thank you so much! Please send our Fundraising & Finance Officer, Romy, an email at [email protected] and let her know all the details. We may be able to help by sending you some marketing materials that you could use at your event, and promoting the event on our webpages and social media channels.

Q. I’m a journalist and I want to write a story about INARA. How do I go about this?

Mouhanad INARA Syrian refugee injured in the war Arwa Damon CNN

Fantastic. Please contact our Communications Officer, Sam, on [email protected]. Tell us who you’re writing for, what your story is about, and what information you need, and he’ll be glad to help you out.

Q. Do you have any job opportunities?

We post all job opportunities on our Daleel Madani page. Check to see if there are any vacancies there - and it will have all the details needed for you to submit an application. Applicants need to be based in Lebanon, as we cannot cover relocation costs.

Q. Can I intern for INARA?

Thank you so much for your interest in interning for us. We only post internship opportunities at INARA when we have a real need for an intern. When this occurs, we post these positions on our Daleel Madani page. It will have all the details you need to apply for the position. As with other job opportunities, applicants need to be based in Lebanon, as we cannot cover relocation costs.

Q. How do I cancel my monthly donation?

We’re sad to hear that you want to cancel. To cancel, please email our Fundraising & Finance Officer, Romy, on [email protected]. It’d be really useful for us to know why you want to cancel as well, just in case there’s anything we can improve on.